1. Who we are
Waltham Forest Adult Skills Centre CIC is a community interest company registered in England and Wales, company number [TO CONFIRM]. Our registered address is 48 Corn Way, London E11 4YF, United Kingdom. We are registered with the Information Commissioner's Office (ICO) under registration number [TO CONFIRM]. For any data protection question, contact admin@walthamforestadultskillscentre.com.
2. Information we collect
- Contact details such as your name, email address, telephone number and postal address.
- Enquiry and enrolment information, including the course you are interested in and your learning goals.
- Initial assessment results and learning support needs where you choose to share them.
- Equality monitoring information, provided voluntarily and used only in anonymised form.
- Attendance, progress and achievement records for learners on our courses.
- Website usage data collected through essential and analytics cookies (see our Cookie Policy). Details of any analytics provider used: [TO CONFIRM].
3. Lawful basis for processing
- Consent — when you send an enquiry, subscribe to updates or provide optional information.
- Contract — to deliver a course you have enrolled on and to administer your learning.
- Legal obligation — to meet safeguarding, funding, audit and awarding body requirements.
- Legitimate interests — to run the organisation, improve our courses and keep our records accurate.
- Public task or substantial public interest — where we deliver publicly funded provision or safeguard adults at risk.
4. How we use your information
- To respond to your enquiry and give course and enrolment advice.
- To register you with an awarding body where your course leads to a qualification.
- To report anonymised outcomes to funders and partners.
- To keep learners safe and to meet our safeguarding duties.
- To improve the quality of our teaching and support.
5. Sharing your information
We never sell your personal information. We share it only where necessary with awarding bodies, funders, referral and delivery partners, and with statutory services where there is a safeguarding or legal obligation. A full list of current data processors and partners is [TO CONFIRM].
6. How long we keep it
Enquiry records are retained for [TO CONFIRM]. Learner and achievement records are retained for [TO CONFIRM] to satisfy funding and awarding body requirements. After the retention period, records are securely deleted or destroyed.
7. Keeping your information secure
We use access controls, encrypted storage and staff training to protect personal information. Paper records are held in locked storage on our premises. Only staff who need your information to do their job can access it.
8. Your rights
- Be informed about how your data is used.
- Request a copy of the data we hold about you (a subject access request).
- Ask us to correct inaccurate or incomplete data.
- Ask us to erase data where there is no lawful reason to keep it.
- Restrict or object to processing, including direct marketing.
- Withdraw consent at any time where consent is our lawful basis.
- Data portability, where processing is based on consent or contract.
9. How to complain
Please contact us first at admin@walthamforestadultskillscentre.com and we will respond within one calendar month. If you are not satisfied you can complain to the Information Commissioner's Office at ico.org.uk, by calling 0303 123 1113, or by writing to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
10. Changes to this policy
We review this policy at least annually. The last review date was [TO CONFIRM].